OMG! I was on the phone with 3 different Petsmarts and one private groomer  in the past 30 minutes. It all started when I called the Curtner store to ask them when my appointment was because I have forgotten. They told me that the groomer called out and asked if I wanted to reschedule. Since they didn’t have any room this weekend, I rescheduled for next weekend.

But then I thought about Coco’s long nails and her stink butt and ear hair. So I called this lady that people on Yelp said was pretty good. She didn’t have any room until next Tuesday and I really wanted an appointment today or tomorrow. Although, if I wasn’t in a rush, I probably would have taken it.

So I called the Milpitas Petsmart. I actually had made an appointment at this one last Saturday, but then my work called me in at the last minute. So by the time that I got off, they have closed. Plus, I didn’t have their number with me so I couldn’t call them before I got to work (work was having an emergency with no employees). Anyway, so I called and I told the lady about my missed appointment and apologized for not calling or anything. Besides, I always make my appointments at this one and usually don’t miss them. But the bitch asian lady with an accent started fucking LECTURING ME! She was like “You know, it’s not very nice to not call us when you can’t make it. It was a Saturday and a lot of people was trying to get in…blah blah blah!” S0 I said, “You know what, never mind. I don’t want it anymore” and hung up.

Seriously! 1) I am a paying customer. $35+ is a lot of money! Plus, 70% of the time, I go to this one. 2) You are NOT my mother. 3) You don’t lecture customers because it’s called good customer service. 4) I apologized. Now, how many customers do you know do that? I know maybe 10 in my many years working in retail and dealing with people. They usually don’t fucking apologize! 5) I was NOT trying to be mean. I really did wanted to take her before work called me in. Sorry for not carrying around your fucking number in my pocket!

I was seriously mad! God, I was dealing with shitty customers all week and I do not need to deal with a bitchy employee. If I had to be nice to really shitty customers, you can at least be nice to me. I wasn’t mean! I didn’t yell! I said sorry! WTF!

Maybe that’s why they have all these room. They seriously had space for me tomorrow, while the Curtner store was booked (or so they say). Besides, I made that appointment at the last minute too and they had all these times available so I know it wasn’t a big deal. In fact, the groomer called me that Saturday and told me that I could bring her in at 3pm (appt was at 1:30). Busy my fucking butt!

So I called the store and asked to talk to a manager to complain about her shitty customer service, but the manager never came to the phone. I waited for 10 minutes. Thank you, shitty store! Never going THERE again! If you don’t value your customers, why should I spend my money on you? Maybe if this was an asian place, I would have understand the attitude because I’m used to bitchy asian people because that’s the way they are, but at a PETSMART??? No.

Next, I called the Downtown Petsmart. They have room tomorrow. So I called The Curtner one to cancel the one I made for next week. However, the girl on the phone said that they DO have room. That’s weird because the other lady said that they don’t. WTF! I don’t know. So I called back the Downtown store to cancel and was put on hold for like 10 minutes. *smack head against desk*

I was seriously considering going to Petco, but their starting price is $55 and Petsmart is only $35. If that independent groomer lady was so booked, I would have gone with her. Her service is about the same and the price range is about the same.